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Frequently Asked Questions

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Accounts

 

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Data

 

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Faults

 

Presales

 

Setup

 

Speeds

 

Accounts

Account Query

If you think that there is an error on your account, you have been overcharged for a service received, or perhaps have any enquiries with regards to your account with Fire Ant Technology, please feel free to contact our Accounts Department and they will gladly assist.

Cancellations

If you would like to terminate any of your services with Fire Ant Technology, you can email your request to our Cancellations Department

Please note that for all cancellations Fire Ant requires a month notice in order for a service to be terminated.

Payments

Fire Ant Technology debits their clients bank accounts on the 25th of every month for services provided.

Should a client purchase a PC, Laptop, Software etc from Fire Ant, payment will need to be received before the stock will be ordered. We unfortunately do not offer the facility to clients to purchase items on credit.

Track Internet Usage

If you would like to know how much data you have used on your account, whether it be ADSL (Capped or Uncapped), LTE, as well as Fibre, please complete the contact form below and one of our friendly staff members will happily email a usage report through to you.

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Data

Data Not Lasting

There is a number of reasons as to why your capped data is not lasting for the whole month. Two main reasons are the following:

1. Windows Updates – If you have selected to automatically run Windows Updates these will occur in the background when they become available. Sometimes these updates can be over 1GB. However, a user has the ability to disable these updates from occuring automatically, and rather select to be advise when an update becomes available. Unfortunately though, people that are making use of Windows 10 are unable to disable these updates from occurring automatically.

2. Online Streaming – This is another huge data eater. Streaming Online content such as YouTube videos, Netflix, Skype Video calls etc. an individuals data can run down quickly. Many sites that stream video content detect the quality of your internet connection automatically. If you have a good connection, the bit-rate of the streaming will go to a higher quality (eg. HD), as a result your data will run out quicker than if you were using the internet for normal browsing.

Data Carry Over

Unfortunately, any unused data does not carry over to the following month. On the first day of the new month all accounts will be loaded with the data cap that was requested when the account was created.

Should you find that you are running out of data before the end of every month, we offer the ability of having your account Topped Up with additional data. As we provide internet services to our clients on a month – to – month basis, they do have the flexibility to upgrade their account or switch over to uncapped should they choose.

Track Internet Usage

If you would like to know how much data you have used on your account, whether it be ADSL (Capped or Uncapped), LTE, as well as Fibre, please complete the contact form below and one of our friendly staff members will happily email a usage report through to you.

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Topup Facility

If you run out of data during the month, Fire Ant Technology does offer their clients the facility of topping up their account with additional data. For more information on this, pricing, as well as to request a data topup please email our Sales Department

Upgrading Account

Should a client wish to upgrade or downgrade their account, this can be done by sending an email through to our Sales Department

Faults

Log A Fault

If you are experiencing issues with your internet please don’t hesitate to contact one of our technicians. They will be able to to see if there is any issues on your line, or check if there is any network issues or downtime that is currently being experienced. You could also check our Twitter account @fireanttech as notices will be posted there.

If our technicians have checked everything and you still seem to be experiencing issues, they can come out to your house or office and investigate the issue further.

No Connectivity

If you notice that your connection is very slow, or limited, it could be due to the following reasons:

1. There is network issues that is currently being experienced

2. The service provider could be running maintenance or conducting system upgrades

3. If you are using WIFI, the devices that you are browsing on could be too far away from the router. There could also be possible obstructions between your device and the router therefore weakening the signal

4. Your router, or your device WIFI receiver may have or may be malfunctioning

Presales

Can I Have ADSL With A Prepaid Line

Unfortunately not. Our ADSL service is only supported on phone lines with a monthly subscription to Telkom

Check Coverage

Not all areas have been equipped for LTE and Fibre coverage yet. Please make sure that your area has sufficient coverage.

Complete the form below and we’ll check and get back to you ASAP to let you know if you have coverage.

 

ADSL & Hosting T & C's

  • The Debit Order mandates are mandatory for all ADSL & Hosting clients
  • Fire Ant Technology owns a retention on all unpaid services, products and domains
  • Payments for ADSL & Hosting must be received by the 25th of each respective month
  • In the event that a client's ADSL or Hosting package is upgraded, the debit order mandate will automatically adjust, without the client having to complete new forms
  • Outstanding balances not settled via EFT will be added to the monthly debit order, unless arranged with Fire Ant Technology
  • Please note that the following notice period is required:
    • 30 days' notice for cancellation of ADSL or Hosting Services
    • 30 days' notice for cancellation of a Debit Order
  • Should a dispute arise over ownership of a domain which has not been paid in full by a client, our legal fees (on an Attorney & Client scale) will be added to the client's IT, ADSL or Hosting account for payment

Data Carry Over

Unfortunately, any unused data does not carry over to the following month. On the first day of the new month all accounts will be loaded with the data cap that was requested when the account was created.

Should you find that you are running out of data before the end of every month, we offer the ability of having your account Topped Up with additional data. As we provide internet services to our clients on a month – to – month basis, they do have the flexibility to upgrade their account or switch over to uncapped should they choose.

Difference Between ADSL & Fibre

ADSL is dependent on the Telkom copper wire infrastructure, which is often unreliable and at times can become slow. Whereas with Fibre the cables are optic and are therefore far more reliable and offer much faster connectivity speeds

Do I Need A Phone Line For Fibre

No, fibre does not require you to have a Telkom landline as it works different to ADSL. Fibre connects via optical cable that carries data via light.

Must I Sign A Contract

With Fire Ant Technology you will not be required to sign a long-term contract as all of our internet and hosting services are on a month – to  – month basis. We will require our clients to sign a Debit Order Mandate which gives us permission to debit their bank account for as long as the service is active.

Unshapped Accounts

All of our internet packages are unshapped and unthrottled. This means that you will not be restricted or experience reduced internet speeds if you download a lot.

Please note that although none of our accounts are throttled or shaped, preferrence is given to our Premium account holders as opposed to our Home account holders

Setup

Email (Quick Install)

The steps below will be the same whether you’re adding your first email account or additional accounts to Outlook.

1. Select File > Add Account

2. What you will see in the next screen will depend on the version of Outlook that you have.

– If you have Outlook 365 & 2016 you will be required to enter your email address and click Connect

– If you have Outlook 2010 & 2013 you will first need to enter your name, email address as well as your password. Once this is done you will click Next

3. If prompted, enter your password again, then select OK > Finish to start using your email account in Outlook

 

Email (Advanced Install)

If you are needing to enter specific values for both your incoming and outgoing server names, port numbers, or SSL settings, you can do this by making use of Outlook’s advance email setup option. The steps below will assist in setting up an IMAP account.

1. Open Outlook and select File > Add Account

2. On the next screen that will be displayed, you will be required to enter your email address, select Advanced Options, then select the box that says “Let me connect my account manually” and select Connect

3. Select IMAP as being your account type

4. The Account Settings screen should be pre-populated with most of the account settings that you will need. However, when installing an email account that is hosted with Fire Ant, we will provide you with the incoming and outgoing server settings required. Once you have inserted the necessary settings you will select Next

5. You will then be required to enter your password and then select Connect

Turn Off Windows Updates (Excluding 10)

If you have limited data and are noticing a significant increase in your usage, it could be as a result of Windows running automatic updates in the background. Below are steps in order to turn these off or be notified when new updates are available.

1. Open the Start menu in the bottom left hand corner on your taskbar

2. When the Start menu opens, you will notice a search bar. In this bar type “Windows Update” A search will initiate.

3. Select the matching result. It should be located at the top of the start menu.

4. You will then be taken to the Control Panel, Open the Windows Update settings. Select “change settings” from the upper left hand panel.

5. Open the dropdown menu under “Important Updates” header. You will then see a dropdown list that will provide you with different options that will assist in managing Updates. These options are as follows:

Install updates automatically (recommended). Selecting this option will automate the whole process of downloading as well as installing the updates. This feature is recommended but would be best to deactivate this option if you are running a capped internet connection.

Download updates but let me choose to install them. Selecting this option will download the updates but won’t install them. This feature can be used if you have an uncapped internet connection or if you have extra data, but perhaps you have limited space available on your hard drive. Windows will download these updates for you but will allow you to choose which of these updates you would like to install, and which of them you would like to discard.

Check for updates but let me choose whether to download and install them. Selecting this option will allow Windows to scan for updates that are available. When it detects available updates, you will be notified that updates are available. You will also be able to choose which of them you would like to download, as well as see the size of the updates.

Never check for updates (not recommended). Selecting this option will prevent Windows from searching, downloading and installing any updates. It is not recommended to select this option as it could lead to your system malfunctioning in some way or another.

 

Speeds

Experiencing Slow Internet

There may be times when you may be experiencing slow connection speeds than what you are used to on your package. There are a few reasons why you could be experiencing this. These include:

– The more devices that are connected to your network at the same time, you may notice a drop in speed. This is as a result that your connection speed needs to be split across multiple devices.

– You could be too far away from your router. This will weaken the signal that you should be receiving. This could also possibly happen if there is obstacles (eg. walls) inbetween you and your router.

Upgrading Account

If you find that the internet package that you signed up for is not meeting your needs (Possibly YouTube and Netflix is constantly buffering) you could upgrade your account, this can be done by sending an email through to our Sales Department

When deciding on what internet package will best suite your needs and requirements, speak to one of our friendly staff members. They will gladly advise as to which package would be best for you

Find Us

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We make IT happen

Start saving time and money by implementing the correct systems and technology in both your business and home today. With Fire Ant Technology your peace of mind is only a phone call away.

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2A Shirley Street,

Newton Park,

Port Elizabeth